Product Care

PRODUCT CARE

Product Care

  • FURNITURE USER’S MANUAL

1. Conditions That Must Be Taken into Account When Products are Received by the Customers;

  • Have the assembly and the installation of the products done by the authorized assembly personnel of the dealer you have purchased the products from.
  • Do not accept the faulty products during the delivery and assembly of the products. If the faulty product does not obstruct use, keep using it until the new one is delivered to you.
  • Have the dealer you have purchased your products from approve the warranty certificate of your products and take your warranty certificate along with your invoice. Keep these two documents together. When you have service requests covered by the warranty, presenting your warranty certificate is mandatory. Unless the warranty certificate or the invoice is presented, warranty coverage right will expire.
  • Complying with the warning labels and the user’s manual given to you during the delivery of the products are conditions for warranty.
  • Where the products will be delivered and who will they be received by at that location is the responsibility of the purchasing customer.

2. General Warranty Terms and the Details of the Warranty Conditions;

  • The duration of warranty for the products is 2 (two) years. The warranty period of the products begin once the product/products are received by the end user from the dealer/authorized vendor.
  • The parts that constitute the whole of the product are covered by warranty for 2 (two) years.
  • ÖZBEK and TEKYAT brand moving mechanisms used in our products are covered by warranty for 5 years. The warranty period of other moving mechanisms is 2 (two) years.
  • In case the product malfunctions during the warranty period, the duration of the repair is added to the warranty period. The repair duration is 30 (thirty) days. This duration starts when the faulty or damaged product arrives in the factory or the repair workshop of the manufacturer.
  • If the maintenance and repair is going to be completed within warranty, workmanship or part costs will not be demanded.
  • The first party responsible for problems that are covered by the warranty or not, is the dealer or authorized vendor who made the sale and issued the invoice. Therefore, the communication regarding the problems and the rightful claims of the customer will be provided by the selling dealer or the authorized vendor. End user directly applying the manufacturer firm without first contacting the dealer they have made the purchase from is not going to be accepted. This is necessary to confirm whether the person actually uses the products of the related manufacturer’s products.
  • The main warranty related responsibility of the dealer is to attend the problems of the customers and provide them with solutions within the terms of warranty. If the dealer does not communicate with the customer in a situation where it is accountable, and the customers are aggrieved, Saloni is not responsible or accountable for any forgone rights, losses and damages.
  • If the customer notifies Saloni directly regarding their product problems covered by the warranty, without first informing the dealer they have purchased the products from, the stated warranty repair period does not start.
  • If the customers writes negative comments and write-ups, or blames Saloni on social media or on online customer complaints websites without informing the Dealer, where the products are purchased from, about any problem covered or not covered by the warranty, Saloni reserves the right to sue the related person or customer in such cases.
  • Any problems that occur after the 2 (two) year warranty period ends will be solved in exchange for a fee.
  • If the spare part for the faulty product or the problem the customer explains cannot be found and the product cannot be repaired as a result, the customer may not make a claim from the manufacturer or the dealer.
  • The products that are subject to the warranty certificate are manufactured with customized fabric choices in line with the customer’s unique requests. If the customer gives up on products that are custom made for them, the costs requested by the vendor or manufacturer must be paid. The main reason for this is that the ordered products cannot be used for another order.
  • If the products are misused or used contrary to the ways and methods stated in the user’s manual, any damages or problems will be evaluated outside the scope of warranty. Whether a problem is outside the scope of warranty is determined by the expert authorized or assigned by Saloni.
  • Provided that the specified warranty duration is 2 (two) years starting from the delivery of the product to the consumer, in case the same malfunction repeats more than three times in 1 (one) year or different malfunctions occur more than 5 (five) times or the total number of malfunctions in the warranty period exceeds six;
  • And if these malfunctions continuously prevent the use of products, the maximum repair duration is exceed by threefold and in cases, where the repair is not possible, faulty products or modules are replaced with new ones free of charge.

3. Terms and Conditions Regarding the Purchase of Saloni Brand Products;

  • The customer must learn the dimensions of the products they will purchase from the authorized representative of the dealer. The customer is responsible for ensuring that the purchased products fit the location they will be used in terms of dimensions and color. The Dealer or Saloni is not responsible for any distress resulting from this.
  • The customer has a right to cancel or change any orders they have placed at a Saloni authorized vendor or dealer within 3 (three) days without citing a reason.
  • If the customer wants to cancel or change any order after the allowed cancellation or change duration, the dealer or vendor will have a right to request a cost, which shall not
  • exceed 40% of the total order amount. The manufacturer firm may not be held accountable for this.
  • The customer shall keep a copy of the order agreement until the products are delivered.
  • During the delivery, the customer, who made the purchase is responsible for complete and faultless delivery of the products stated in the order agreement copy.

4. Terms and Conditions not Covered by Warranty;

  • Damages or malfunctions resulting from misuse, as identified by the authorized personnel of the dealership,
  • Damages or malfunctions during loading, unloading and movement after the delivery of the products to the customer,
  • Damages or malfunctions resulting from events such as, fires, floods, earthquakes, over exposure to sun, etc.
  • Damages or malfunctions resulting from not paying attention to the provisions stated in the warranty certificate and user’s manual.
  • During the delivery of the products to the address stated by the purchasing customer, the presence of at least one person, who has purchased the products or who will use the products, is a warranty condition. If the purchasing customer cannot personally receive the products at the specified address, the customer shall assign a person, who can receive this
  • Sofas and bergere chairs might have color and shade differences due to the natural wooden material used in their production. There might even be shade or color differences in the modules of the same set you have purchased. This is not a fault but rather a basic feature of the product you have purchased. However, over time, the modules in the set will have the same shade through use in the same location. In such cases, complaints and requests will not be regarded as problems covered by the warranty.
  • In upholstered products with oval lines, the pattern on the fabric cannot be tracked. For this reason, in oval products, patterned fabrics should be avoided. Problems related to this issue is not covered by the warranty.
  • A certain amount of pilling is expected in linen fabric due to its structure. Such problems are not covered by the warranty.
  • Seating and back cushions with goose down filling may wrinkle to a certain extent. Grievances related to this situation are not covered by the warranty. Customer, who might be disturbed by such situations should prefer seating products with foam cushion fillings.
  • Sofa sets consist of separate module that constitute a set. In the production of these separate modules, preparing each module from the same roll of fabric requires great manufacturer attention. In some sets the number of module might be high. In such cases, shade differences in the upholstery of the modules is inevitable. Any problems related to this issue is not covered by the warranty.
  • In case one of the modules for sofa sets require repair or maintenance, the fabric of the repaired module will have a shade difference. The shade difference in such cases is not covered by the warranty.
  • Due to the natural structure of the foam, over time the density value may change by +/- 15%. Due to use, the foam might soften by +4%. Up to 19% softening or hardening of the foam may not be regarded as a production error. Problems or complaints related to this issue will not be covered by the warranty.

Foam density calculation (kg/m3);

  • Density denotes the concentration of the foam. It is equal to the weight of the foam in kilograms divided by the volume of the foam in cubic meters.
  • Density = Weight (kg) / Volume (m3)
  • Foam stiffness (N) may change by plus or minus 20%. The problems related to this change will not be covered by the warranty.
  • In fabrics such as, chenille, alcantara and flock, which have high pile height, the piles may bend to a specific side after a while due to use. This situation may lead to an impression that the fabric has a shade difference depending on vantage point or lightning. This is considered normal and is resulted by the structure of the fabric. Such problems are outside the scope of the warranty.
  • Fabrics with dominant colors such as red, black, navy blue may lose some color during cleaning. This is normal and can be experienced in top dyed fabrics. Such problems are outside the scope of the warranty.

5. General Warnings regarding Product Use;

  • If you have any questions or concerns regarding the maintenance of your furniture, please contact Saloni customer line or your dealer’s sales representative,
  • Wooden parts or materials in the products you have purchased are dried. However, wood remains a living material and continuously goes through dimensional changes. As long as such changes do not prevent use, they are not considered problems within the scope of warranty.
  • In very humid environments, wooden products may expand and their assembly may break up. Thus, the product must be kept in an environment with 40% - 60% humidity.
  • At regular intervals, lubricate the mechanical parts, especially parts like rails and slides, of the furniture you have purchased with grease. This lubrication will make the mechanisms work better.
  • Place and use your products at least 1.5 meters away from heat sources (stoves, radiators, etc.) and away from the effects of direct sunlight.
  • When you are changing the location of your products inside your home, do not move them by dragging them on the floor.
  • Do not place tool or appliances with hot bottom surfaces on your products.
  • When painting or repairs are carried out in the space your products are located in, you must take the necessary precautions to avoid damaging them,
  • When you are placing objects (such as quilts, blankets, trousseau, clothes, kitchen appliances, etc.) in the storage areas of your products, make sure they do not exceed the height of the storage space.
  • Since they can cause permanent damage on your products, do not attach glued products such as stickers, on your products.
  • Do not force or stretch the stitches of leather coated products.
  • Use movable cushions and pillows by turning their opposite sides up at regular intervals. Thus, collapsing, deformation or wear on the products due to use spread evenly.
  • If you are not going to use your products for a long time, cover them with a think cloth.
  • Cut the loose threads carefully at their base with a scissors.
  • In order to keep the center of gravity of your products balanced, keep the movable mechanisms closed when they are not in use.
  • Do not carry the products by holding them from their movable mechanisms.
  • To make sure that the sofa bed mechanism works well and does not hit a wall, place it 20 cm away from the wall before opening the mechanism.

6. Cleaning, Maintenance and Use Suggestions for your Products;

  • You should have your sofas and upholstered products cleaned by dry cleaning firms. Otherwise, upholstery fabrics will inevitably wear, lose color or shrink.
  • Do not clean your products with carpet cleaning machines. In addition, use the sofa cleaning apparatus of your vacuum cleaner when cleaning.
  • For simple stains use a damp cloth with soap (preferably hand soap) and apply light pressure. If the stains do not come out, ask assistance from a dry cleaning service.
  • You should dust off before you start the cleaning process.
  • Do not dry wet products with direct sunlight Do not dry with products such as iron or hair dryer.
  • Complete the drying process at room temperature.
  • Before going through with the cleaning, to see the positive or negative effects of the cleaning materials on the fabric or the structure, test by applying on a non-visible side of the fabric.
  • Do not dust off dyed and veneered products with dry or rough cloths.
  • Clean the liquid spills on your products by quickly applying pressure with a damp cloth,
  • Do not use alcohol containing chemicals when cleaning your products,
  • Wipe wet products and dry them in the home environment. Do not dry with direct sunlight


FURNITURE USER’S MANUAL

1. Conditions That Must Be Taken into Account When Products are Received by the Customers;

  • Have the assembly and the installation of the products done by the authorized assembly personnel of the dealer you have purchased the products from.
  • Do not accept the faulty products during the delivery and assembly of the products. If the faulty product does not obstruct use, keep using it until the new one is delivered to you.
  • Have the dealer you have purchased your products from approve the warranty certificate of your products and take your warranty certificate along with your invoice. Keep these two documents together. When you have service requests covered by the warranty, presenting your warranty certificate is mandatory. Unless the warranty certificate or the invoice is presented, warranty coverage right will expire.
  • Complying with the warning labels and the user’s manual given to you during the delivery of the products are conditions for warranty.
  • Where the products will be delivered and who will they be received by at that location is the responsibility of the purchasing customer.

2. General Warranty Terms and the Details of the Warranty Conditions;

  • The duration of warranty for the products is 2 (two) years. The warranty period of the products begin once the product/products are received by the end user from the dealer/authorized vendor.
  • The parts that constitute the whole of the product are covered by warranty for 2 (two) years.
  • ÖZBEK and TEKYAT brand moving mechanisms used in our products are covered by warranty for 5 years. The warranty period of other moving mechanisms is 2 (two) years.
  • In case the product malfunctions during the warranty period, the duration of the repair is added to the warranty period. The repair duration is 30 (thirty) days. This duration starts when the faulty or damaged product arrives in the factory or the repair workshop of the manufacturer.
  • If the maintenance and repair is going to be completed within warranty, workmanship or part costs will not be demanded.
  • The first party responsible for problems that are covered by the warranty or not, is the dealer or authorized vendor who made the sale and issued the invoice. Therefore, the communication regarding the problems and the rightful claims of the customer will be provided by the selling dealer or the authorized vendor. End user directly applying the manufacturer firm without first contacting the dealer they have made the purchase from is not going to be accepted. This is necessary to confirm whether the person actually uses the products of the related manufacturer’s products.
  • The main warranty related responsibility of the dealer is to attend the problems of the customers and provide them with solutions within the terms of warranty. If the dealer does not communicate with the customer in a situation where it is accountable, and the customers are aggrieved, Saloni is not responsible or accountable for any forgone rights, losses and damages.
  • If the customer notifies Saloni directly regarding their product problems covered by the warranty, without first informing the dealer they have purchased the products from, the stated warranty repair period does not start.

3. Terms and Conditions Regarding the Purchase of Saloni Brand Products;

  • The customer must learn the dimensions of the products they will purchase from the authorized representative of the dealer. The customer is responsible for ensuring that the purchased products fit the location they will be used in terms of dimensions and color. The Dealer or Saloni is not responsible for any distress resulting from this.
  • The customer has a right to cancel or change any orders they have placed at a Saloni authorized vendor or dealer within 3 (three) days without citing a reason.
  • If the customer wants to cancel or change any order after the allowed cancellation or change duration, the dealer or vendor will have a right to request a cost, which shall not
  • exceed 40% of the total order amount. The manufacturer firm may not be held accountable for this.
  • The customer shall keep a copy of the order agreement until the products are delivered.
  • During the delivery, the customer, who made the purchase is responsible for complete and faultless delivery of the products stated in the order agreement copy.

4. Terms and Conditions not Covered by Warranty;

  • Damages or malfunctions resulting from misuse, as identified by the authorized personnel of the dealership,
  • Damages or malfunctions during loading, unloading and movement after the delivery of the products to the customer,
  • Damages or malfunctions resulting from events such as, fires, floods, earthquakes, over exposure to sun, etc.
  • Damages or malfunctions resulting from not paying attention to the provisions stated in the warranty certificate and user’s manual.
  • During the delivery of the products to the address stated by the purchasing customer, the presence of at least one person, who has purchased the products or who will use the products, is a warranty condition. If the purchasing customer cannot personally receive the products at the specified address, the customer shall assign a person, who can receive this responsibility. Consequently, after the delivery of the products is completed, the person who is present in the location will be asked by the authorized personnel to sign a delivery receipt. Unless a problem, grievance or fault is specified in the delivery receipt, the order will be considered to be delivered in full and without fault. Afterwards, if the customer states that there is a problem or grievance when the initial delivery receipt states no such things, these declared problems or grievances will not be covered by the warranty.
  • Products with natural wood materials and natural veneered products might have color and shade differences due to the natural wooden material used in their production. There might even be shadeor color differences in the modules of the same set you have purchased. This is not a fault but rather a basic feature of the product you have purchased. However, over time, the modules in the set will have the same shade through use in the same location. In such cases, complaints and requests related to shade differences will not be regarded as problems covered by the warranty.

5. General Warnings regarding Product Use;

  • If you have any questions or concerns regarding the maintenance of your furniture, please contact Saloni customer line or your dealer’s sales representative,
  • Wooden parts or materials in the products you have purchased are dried. However, wood remains a living material and continuously goes through dimensional changes. As long as such changes do not prevent use, they are not considered problems within the scope of warranty.
  • In very humid environments, wooden products may expand and their assembly may break up. Thus, the product must be kept in an environment with 40% - 60% humidity.
  • At regular intervals, lubricate the mechanical parts, especially parts like rails and slides, of the furniture you have purchased with grease. This lubrication will make the mechanisms work better.
  • Place and use your products at least 1.5 meters away from heat sources (stoves, radiators, etc.) and away from the effects of direct sunlight.
  • When you are changing the location of your products inside your home, empty their storage areas. Also, do not move them by dragging them on the floor. When changing locations, get assistance from authorized personnel.
  • Do not place tool or appliances with hot bottom surfaces on your products.
  • Protect your products from objects that might scratch or pierce their surface or damage their texture,
  • Do not clean or wipe your dyed or veneered furniture with dry or rough cloths. The cloth you are going to use for cleaning should be soft and damp.
  • Bed base is opened and closed through metal arms.
  • In order to keep your products balanced and prevent them from tilting over to front, back, right or left, make sure their drawers and cabinet doors are closed,
  • When painting or repairs are carried out in the space your products are located in, you must take the necessary precautions to avoid damaging them,
  • When you are placing objects (such as quilts, blankets, trousseau, clothes, kitchen appliances, etc.) in the storage areas of your products, make sure they do not exceed the height of the storage space.
  • Since they can cause permanent damage on your products, do not attach glued products such as stickers, on your products.
  • Do not force or stretch the stitches of leather coated products.

    Suggestions of Use for Wardrobes;

  • Wardrobes are produced specifically to protect and store your clothes. For this reason, do not place heavy and hard materials in your wardrobes.
  • To prevent the adjustment of cabinet doors from going bad, do not place weights on the top section of the wardrobe.
  • To prevent damage to the slides of the cabinet doors, open and close them slowly.
  • Have your wardrobes assembled on a flat surface and never move them by pushing. Otherwise, the adjustment of the wardrobe slide may be broken and there might be breakages in the joints.
  • When you are moving your wardrobe, empty it and ask assistance from authorized personnel.
  • If there is a closet in your wardrobe, do not try to reach higher shelves by stepping on it.
  • Often clean the sliding mechanism of your wardrobe and lubricate it lightly with grease. When lubricating, take the necessary measures to prevent soiling your clothes.
  • If there are battery operating devices in your wardrobe, immediately change batteries once the battery life is over. If the empty batteries are not immediately removed, they might oxidize and damage your wardrobe and clothes.

Suggestions of Use for Bedsteads;

  • After opening the bed base in the bedstead, use cover safety locks.
  • Make sure that the weight of the mattress you are going to place on the bedstead complies with the piston strength of the bed base. Mattresses weighing above the carrying capacity might damage the pistons and hinder use.
  • Open safety locks when your closing the cover of your bed base.

Suggestions of Use for Products with Drawers;

  • The objects you are placing in them should not prevent opening or closing the drawers.
  • To prevent damage on the rails, use handles and if no handles are attached use push to open system.
  • The handles on your drawer might loosen over time. Tighten them using proper tools.
  • In products with drawers, storage weight should not be exceeded. If no storage capacity is specified, make sure the stored clothes do not exceed the interior volume of the drawer.
  • Suggestions of Use for Wall Units and Showcases;
  • Have your products assembled on a flat surface on its base or legs.
  • When attaching the shelves of the wall unit to the wall, use appropriate screws and devices.
  • Do not place objects other than books or trinkets on the shelves of the wall unit or on its wall attached blocks.
  • Have your wall unit attached to the wall securely and properly to ensure that it does not fall forward in a tremor.
  • Before cleaning the electrical device of your wall unit or showcase, make sure that it is unplugged.

Suggestions of Use for Dinner Tables;

  • Make sure that the location, where the table will be assembled is flat and level.
  • Do not place appliances with hot bottom surfaces directly on the table to prevent damage on the polish or coating on the table.
  • Do not move the table back and forth by dragging. Change its place by taking it off the ground.
  • Use the expendable or attached part of the table for its purpose. Close it after it is used.
  • Do not get on top of the table or put anything weighing more than 50 kgs.
  • The leg joints of the table might loosen over time depending on the frequency of use. At regular intervals, tighten the connection screws with proper tools.

6. Cleaning, Maintenance and Use Suggestions for your Products;

  • The customer must learn the dimensions of the products they will purchase from the autDo not use solvent based chemical cleaning products when cleaning your panel products. The cleaning should be done with liquid soap and not wet but a damp cloth.
  • Do not dust off dyed and veneered products with dry or rough cloths.
  • Clean the liquid spills on your products by quickly applying pressure with a damp cloth,
  • Do not use alcohol containing chemicals when cleaning your products.
  • Wipe wet products and dry them in the home environment. Do not dry with direct sunlight.
  • Immediately clean cold or hot liquid spills on your wooden furniture and dry with a cotton cloth afterwards.
  • Chrome, nickel and metal parts do not rust or oxidize in non-humid environments. These parts can be cleaned by a damp cloth. However, you must protect chrome and metal parts from bleach or liquids with ammonia.
  • Furniture with natural wooded coating should often be cleaned with a damp cloth. Otherwise the veneer coating may rise.

Best Regards,

Quality Assurance Management


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